Frequently Asked Questions
Please read the FAQ to see if your question is answered.
I make all items in my workshop in England, and I ship globally.
Check the questions below for shipping and delivery times.
For UK orders, the prices currently include free shipping. Orders are sent by Royal Mail first class.
For non-UK orders, I charge a flat rate dependent on your country, between £8-£12 per shipment. Additional items do not cost extra. Please check the rates by entering your zip code into the cart.
Our full delivery & handling policy is explained here.
We accept PayPal and all major credit or debit cards.
We will confirm your order via email and send a note when your order has been processed.
If all is well, your order should be shipped within 1-3 working days (Monday to Friday).
Yes, we accept returns for items that are faulty, unsatisfactory or not as advertised.
Please try to keep items in un-used, re-sellable condition and email me at firstname.lastname@example.org or add me on WhatsApp. I will send you the returns address.
Our full returns and refunds policy can be found here: https://hanleygoods.com/returns-refunds/
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Returns Address: Please contact me for address